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Created: 2017-08-31 10:13:16

Updated: 2022-03-01 12:43:35

Unable to upload a photo

Problem detail:
Possible symptoms:

1. I get an error (FatalErrorException) when trying to upload my photo.

2. It hangs when I try and upload my photo.

Solution:
The main reason a photo doesn’t upload is either because it’s the wrong size or the wrong type of file.

Guide lines
Use a JPG or PNG format.
Keep the image under 3mb.
Images must be at least 220 x 220 pixels.
For best results the image size should be 1366 x 768 pixels.

If you're still having problems contact Crewbay.